Política de envío

 Shipping Policy

At CP Statement, we are committed to ensuring that your purchase arrives safely and promptly. Please review our shipping policy below for detailed information on shipping methods, costs, and delivery times.

1. Order Processing

Processing Time:

  • Orders are processed within 1-7 business days (Monday-Friday) after payment is received and verified.
  • Custom or personalized orders may require additional processing time. The estimated processing time for these items will be provided at the time of purchase.

Order Confirmation:

  • You will receive an order confirmation email shortly after placing your order. This email will include your order details and receipt.
  • Once your order has been fufilled and shipped, you will receive an email with the tracking number.

2. Shipping Methods and Costs

We offer the following shipping options:

Puerto Rico:

  • Standard shipping fee $5
  • Free shipping $50 and up
  • USPS Ground Average
  • Delivery within 2-5 business days

United States:

  • Standard shipping $5
  • Free shipping $50 and up
  • USPS Ground Advantage
  • Delivery within 2-5 business days

Rest of the world:

  • DHL Express (shipping calculated at checkout)
  • USPS (shipping calculated at checkout)
  • Delivery within 7-21 days

3. Delivery Times

Delivery times are estimates and may vary based on your location and other factors beyond our control, such as carrier delays and customs processing for international orders.

4. Shipping Restrictions

  • We currently ship to addresses within United States. International shipping is available to select countries; please check our website for a list of available countries.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking number through the carrier’s website.

6. Shipping Insurance

All orders are insured against theft and accidental damage during transit. If your order is lost or damaged during shipping, please contact our Customer Service team immediately at info@cpstatement.com for assistance.

7. Customs, Duties, and Taxes

For international orders:

  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
  • Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

8. Incorrect or Incomplete Addresses

Please ensure that your shipping address is complete and accurate. We are not responsible for delays or delivery issues due to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, you may be responsible for the additional shipping charges to resend the package.

9. Delayed or Missing Orders

If your order is delayed or you have not received your package within the estimated delivery time, please contact our Customer Service team at info@cpstatement.com. We will work with the carrier to resolve the issue as quickly as possible.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

CP Statement
info@cpstatement.com
P. O. Box 9176
San Juan, P. R. 00908

Thank you for shopping with CP Statement. We appreciate your business and look forward to serving you again.