Frequently Asked Questions (FAQs)

Welcome to CP Statement. Below you will find answers to some of the most frequently asked questions. If you don't find the information you're looking for, please contact us at info@cpstatement.com.

1. How do I place an order?

  • To place an order, simply browse our collection at www.cpstatement.com, select the items you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout, where you can review your order and enter your shipping and payment information.

2. What payment methods do you accept?

  • We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and ATH Móvil.

3. How can I track my order?

  • After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking number on the carrier's website.

4. What is your return policy?

  • We offer a 30-day return policy for items in their original, unworn condition with all original packaging and certificates. Custom or personalized items and sale items are non-returnable. Please visit our https://cpstatement.com/policies/refund-policy for more details.

5. How do I initiate a return or exchange?

  • To initiate a return or exchange, please contact our returns department at info@cpstatement.com with your order number and reason for return. Our team will provide you with a Return Authorization Number and detailed instructions on how to return your item.

6. Do you offer free shipping?

  • Yes, we offer free standard shipping on orders over $50 within Puerto Rico and USA. For orders below this amount, or for expedited and international shipping options, please refer to our https://cpstatement.com/policies/shipping-policy for more details.

7. Can I change or cancel my order?

  • If you need to change or cancel your order, please contact us as soon as possible at info@cpstatement.com. We will do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.

8. Do you offer custom jewelry?

  • Yes, we offer custom and personalized jewelry. For more information or to discuss your custom order, please contact us at info@cpstatement.com.

9. How do I care for my jewelry?

  • To keep your jewelry looking its best, avoid exposure to harsh chemicals, perfumes, and lotions. Store your jewelry in a cool, dry place, preferably in the original packaging.

10. What should I do if my jewelry needs repair?

  • If your jewelry requires repair, please contact our customer service team at info@cpstatement.com with your order number and a description of the issue. We will provide you with further instructions on how to proceed.

13. How can I contact customer service?

  • You can reach our customer service team by email at info@cpstatement.com, Monday to Friday, 9 AM - 5 PM (Atlantic Standard Time).

14. How long does my order take to ship?

  • Order fufillment takes from 1-7 business days. 
  • Shipping to Puerto Rico and USA takes 2-5 business days.
  • International shipping can take up to 21 business days.

15. How can I know my ring size?

  • You can download the Ring Sizer app from your App Store to discover your ring size easily.

16. Do you have a physical store?

  • Our store works online, but you can find our jewelry at Mythik Store in 1719 Avenida Paraná, San Juan, P. R. 00926

Thank you for choosing CP Statement. We are dedicated to providing you with the highest quality jewelry and exceptional customer service. If you have any other questions, please don't hesitate to contact us.